My Account

My Account


My Account is your online customer account. It's a faster, safer and more flexible way to access a number of council services. If you choose to sign up to My Account, your information may be used to deliver and improve services provided by Croydon Council and it’s representatives.

By registering for an online account you are agreeing to these terms and conditions.

Key principles

  • London Borough of Croydon (LBC) is a data controller registered with the Information Commissioner’s Office; we comply with the General Data Protection Regulation (GDPR) 2018 and the Data Protection Act 2018
  • your data is securely stored within the European Union (EU); however where there will be transfer of data outside of the EU, LBC will adhere to strict security protocols and regulations to protect data
  • LBC will require your consent in order for you to sign up to My Account; when you sign up, you will be asked to confirm your consent by accepting our terms and conditions; you can withdraw consent any time by emailing myaccountsupport@croydon.gov.uk
  • your data will only be retained and used for as long as is necessary; where data is no longer required, it will be destroyed in line with the relevant destruction, retention and disposal policies and processes available within the council
  • LBC will take all reasonable measures to ensure that any data you provide will be protected against loss, misuse or hijack.
  • many services are available outside of My Account, so by agreeing to our terms and conditions, you agree to LBC periodically contacting you regarding services we already provide to you

How to register for my online account

You can register at www.croydon.gov.uk/myaccount .
As part of our user authentication, you will receive a verification code via email, which you must enter to complete the sign up process.

By using My Account you agree:

  • to keep your username and password secure
  • not to share your username or password with anyone else
  • to tell us if any of the information we hold about you is incorrect or incomplete
  • Croydon council is not liable for any loss suffered by you as a result of you sharing or losing your username or password
  • data held in respect of your accounts is held in accordance with the GDPR 2018 and the Data Protection Act 2018
  • by creating an account you agree to the terms of use outlined in the council’s corporate privacy notice
  • if you suspect your account has been compromised, you should contact us immediately
  • although we take steps to ensure our websites and links are virus-free, you are advised to ensure that you have adequate anti-virus protection on your computer
  • payments made through the council’s online payment service will normally be debited from your account up to two business days after they are made; please bear this in mind, and also check you are paying the right amount
  • any deliberate attempt to gain access to information you are not authorised to see may contravene the Computer Misuse Act 1990 and/or the GDPR and Data Protection Act 2018, and may incur criminal penalties
  • accounts that contravene these terms and conditions may be closed without notice
  • we check and close inactive accounts routinely; we will inform you before your account is closed
  • if you request to close your account, we will to remove your personal information from our systems subject to our retention process

Using your My Account details on other Croydon council websites (My Account single sign on)

  • the council may enable you to use your username and password for other online services we provide; when this occurs, only your name and email address is shared with the authorised website
  • your name and address may be saved by the authorised site, and may be displayed by the site, or used to pre-populate form fields on the site
  • websites which currently make use of the council’s single sign on are: www.croydon.gov.uk, https://getinvolved.croydon.gov.uk and https://forms.croydon.gov.uk

Last updated:

September 2019